What should I do if some spam is still making it through the filter?

Add them to your Mailshell Anti-Spam Blocked Senders list. The software will learn from your actions and will automatically increase the filter strength for similar emails. You can also configure your email client to block them but this is not as effective.

What should I do if some legitimate emails are being filtered as spam?

Add them to your Mailshell Anti-Spam Approved Senders list. The software will learn from your actions and will automatically decrease the filter strength for similar emails. You can also configure your email client to approve them but this is not as effective.

What should I do if I am using Norton Antivirus 2001?

If you have Norton Antivirus 2001 installed, it will be listening on port 110. Here is the procedure to let them work together.

• Change incoming listening port from the Admin Console (i.e. 8110)
• Change the setup of your email client in order to use the new port. jane/mail.isp.com#pop3.norton.antivirus:110
• Change your port number in the Advanced tab to "8110" to match the proxy listening port.

What if port 110 is already taken?

You may already have a POP3 proxy or an e-mail anti-virus proxy such as Norton Antivirus running on your desktop. Here is the procedure to let them work together.

• Change the incoming listening port from the Mailshell Anti-Spam Admin Console to an unused port (e.g. 8110)
  
• Change the setup of your email client in order to use the new port. jane#pop3.norton.antivirus:110
• Change the port number in the email client Advanced tab to "8110" to match the proxy listening port

This should be done from the advanced tab for Outlook. For Eudora, you'll have to edit the eudora.ini file then add 'PopPort=8110' (from our example) just below each line where you can read 'PopServer=localhost'.

What if my POP server does not use port 110?

If you do not use port 110 to connect to your POP server, you will need to make two additional changes:

• Append ":port number" to your account name, e.g. "jane#mail.isp.com:111"
• Change the port number in the email client Advanced tab to "110" to match the proxy listening port

What if my POP server uses SSL?

Mailshell Anti-Spam does not support secure connection (SSL). Be sure the setting for "Incoming mail (POP3): This server requires a secure connection (SSL)" under the Advanced tab is unchecked. If you have Outlook, our Mailshell Anti-Spam for Outlook does support SSL.

Can I filter my Hotmail and MSN accounts?

Yes, Mailshell Anti-Spam Universal now supports filtering for Hotmail and MSN accounts. You will need to create a new POP3 account in your email client with "username#hotmail.com" and "username#msn.com" as the account name for Hotmail and MSN accounts respectively. Otherwise, the email client should be configured as described in our help pages. Note: Only messages from the Hotmail/MSN Inbox folder are retrieved.

How do I retrieve a lost Mailshell Anti-Spam registration key?

You can retrieve your Mailshell Anti-Spam registration key by accessing our Retrieve Key page, and entering your email address and password that you used when you bought Mailshell Anti-Spam. If you received Mailshell Anti-Spam as a part of Mailshell Premium email package, you can always view your registration key information by logging in to Mailshell and going to the Spam Filtering Overview page. The registration key information is located at the bottom of the Spam Filtering Overview page. If you are still having trouble accessing your registration key information, contact the Mailshell Support Desk. Your question should be answered within two business days.