Why Sign Up?
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Help Guide
1.
Frequently Asked Questions
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Joining Mailshell
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Signing In
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Checking Mail
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Spam Filtering
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Personal Domains
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Account Renewal
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Other
2.
How do I…?
3.
Premium Service
4.
Getting Started
5.
Spam Filtering
6.
Check Mail
7.
Compose
8.
Options
9.
Troubleshooting
10.
Contact Us
11.
What's New?
12.
System Status
Frequently Asked Questions
Top 5 Questions
I'm having trouble signing in. What should I do?
How do I delete my Mailshell account?
How do I set up Mailshell to stop spam?
How do I change how I receive my email?
How do I use a desktop client (such as Outlook) to send and receive email?
Joining Mailshell
What is Mailshell's 30-day money-back guarantee?
Can I change my username once I've registered?
Can I change my personal domain once I've registered?
Signing In
I'm having trouble signing in. What should I do?
Checking Mail
How do I change how I receive my email?
How do I use a desktop client (such as Outlook) to send and receive email?
My email address has changed and I want to get my email at that address. What do I do?
If I reply to a message received at a forwarding address, will my address still be protected?
Spam Filtering
How do I set up Mailshell to stop spam?
Can I use Mailshell to stop spam coming to my current email address?
Can I use Mailshell to stop unwanted pornographic images?
Personal Domains
If I register a new domain, what happens to my subdomain?
If I already own a domain, can I use Mailshell for my email?
What is a DNS MX record and how do I modify it to use Mailshell for my email?
Account Renewal
How do I renew my account?
What is the difference between the $51.90 price plan and the $34.95 price plan?
When will prices go up again?
What has changed in the last year?
If my account expires, can I restart it at a later date?
How can I change my username and/or domain name?
I've noticed a SpamCatcher license key in my account. What is that?
Other
How do I unsubscribe from a newsletter, service, or other offer?
If I'm not completely satisfied with the Premium Service, how do I take advantage of the 30-day money-back guarantee?
How do I delete my Mailshell account?
If I upgraded to the Premium Service, how do I return to my free account?
What if I have a question that isn't answered here?
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