How do I uninstall Mailshell Anti-Spam Outlook?

You can uninstall Mailshell Anti-Spam Outlook by either running the "Uninstall Mailshell Anti-Spam" program in the Mailshell program folder or using the Microsoft Windows "Add/Remove Programs" utility located in the control panel. Outlook should not be running during uninstallation.

Can I uninstall Mailshell Anti-Spam Outlook by just deleting the SpamCatcher folder?

No. Deleting the SpamCatcher will not remove the application cleanly and it is not recommended. Always use the "Add/Remove Programs" utility to remove the application from your system. This will ensure that Windows Registry information added by Mailshell Anti-Spam Outlook is properly removed.

What happens to Outlook Junk Senders List and Exceptions List after I uninstall Mailshell Anti-Spam Outlook?

Mailshell Anti-Spam Outlook adds the addresses which you block to the Outlook Junk Senders List and the addresses which you approve to the Outlook Exceptions List. After Mailshell Anti-Spam Outlook is uninstalled, Outlook will continue to block and allow the addresses which you have specified.

What header information does Mailshell Anti-Spam Outlook use to block or approve addresses?

Mailshell Anti-Spam Outlook only blocks or approves addresses listed in the "From:" header.

In what order is my email filtered?

Email filters are applied to your incoming mail in the following order: Block Senders, Approved Senders, Block Domains, Approve Domains, and Mailshell Anti-Spam rules. However, if you have Outlook rules, the order is unpredictable. They may or may not apply ahead of Mailshell Anti-Spam settings. If you find spam is moved by Outlook rules to another folder, you can use Scan Folder to process the unread messages in that folder.

How does Mailshell Anti-Spam's money-back guarantee work?

If you're not completely satisfied with Mailshell Anti-Spam Outlook, you can cancel your registration key within 30 days and we'll refund your money. If you have unresolved technical problems regarding Mailshell Anti-Spam Outlook, please contact our customer support for help. To cancel your registration key immediately, first uninstall all copies of Mailshell Anti-Spam Outlook, then visit our Refund Page.

What happens if there are multiple user names on the installed machine?

For Windows 95, 98 and Windows ME, all users share the same Mailshell Anti-Spam Outlook settings and approve/block lists.

For Windows NT, 2000, and XP, each user has their own Mailshell Anti-Spam Outlook settings and approve/block lists.

How do I filter spam in another folder?

Choose Mailshell Anti-Spam from the Mailshell Anti-Spam Outlook toolbar and then choose Scan Folder. Pick the folder you want to scan and click OK. The unread messages in the folder you select will be analyzed.

What if I have a question that isn't answered here?

First, check the Microsoft Outlook help guide, and review the Mailshell Anti-Spam FAQ. If you cannot find the answer to your question there, contact the Mailshell Support Desk. Your question should be answered within two business days.

Credits

Regular expression support for Mailshell Anti-Spam Outlook is provided by the PCRE library package, which is open source software, written by Philip Hazel, and copyright by the University of Cambridge, England. Mailshell Anti-Spam Outlook includes software developed by the Apache Software Foundation (http://www.apache.org). Additionally, Mailshell Anti-Spam Outlook uses MySQL (http://www.mysql.com) and includes PHP (http://www.php.net).