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What should I do if some spam is still making
it through the filter?
Block them using the Block Sender button.
The software will learn from your actions and will automatically
increase the filter strength for similar emails.
You can also:
a) manually customize your filter strength. Start by clicking
on the Mailshell Anti-Spam icon 
on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup,
click on the Preferences tab; then click on the check box
next to "Enable custom spam filter strength". [screenshot]
b) only accept email from approved senders. Start by clicking
on the Mailshell Anti-Spam icon
on the Mailshell Anti-Spam Outlook tool bar. On the Mailshell Anti-Spam
popup, click on the Approved Senders tab; then click on
the check box in the lower left hand corner of the popup.
This "Exclusive" setting only allows emails from your approved
addresses and address book. All other email is treated as
spam. [screenshot]
What should I do if some legitimate
emails are being filtered as spam?
Approve them using the Approve Sender button.
The software will learn from your actions and will automatically
decrease the filter strength for similar emails.
You can also:
a) manually customize your filter strength. Start by clicking
on the Mailshell Anti-Spam icon
on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam
popup, click on the Preferences tab; then click on the check
box next to "Enable custom spam filter strength". [screenshot]
b) If you enabled only accept email from approved senders,
turn it off. Start by clicking on the Mailshell Anti-Spam icon on
the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup,
click on the Approved Senders tab; then uncheck the check
box in the lower left hand corner of the popup. This "Exclusive"
setting only allows emails from your approved addresses
and address book. All other email is treated as spam. [screenshot]
How do I use disposable email
addresses?
To catch even more spam, you can use disposable
email addresses. Use different email addresses for different
contacts and online services, then easily block only addresses
that receive spam without affecting the rest of your email.
To use disposable email addresses, sign
up.
I am behind a firewall and
can't use the Mailshell Network. What can I do?
In order for Outlook to communicate with
Mailshell servers, your firewall port #80 (HTTP) must be
open and Ping requests must be accepted. Note: Mailshell Anti-Spam
Outlook releases up to version 2.6 use port #443 (HTTPS)
by default.
Contact your network administrator to resolve this problem.
If you are running firewall software on your computer such
as ZoneAlarm or Black Ice Defender, make sure that the Outlook
application is allowed access to the Internet.
Mailshell Anti-Spam Outlook supports the option to disable the Ping
checks but Mailshell Anti-Spam Outlook may freeze for around 30
seconds if Outlook is unable to communicate with the Mailshell
servers at any time.
What happens if I can not
connect to the Mailshell Anti-Spam servers?
You will not be able to access the Mailshell
Network to compare your email to our known database of spam
and. However, you will still be able to filter your email
based on spam rules that come with your Mailshell Anti-Spam Outlook
installation.
What do I do if I can't get
Outlook to work?
You can find information on Microsoft Outlook
here.
What do I do if
Exchange is slow or does not work?
You can find information on Microsoft Exchange 5.5
here and Exchange 2000 here. Here are three articles from Microsoft related to email slowdown:
What are the known bugs with
Mailshell Anti-Spam Outlook?
Check the Mailshell Anti-Spam FAQ for the latest news.
How do I report a bug?
Before reporting a Mailshell Anti-Spam Outlook bug,
please check the Microsoft Outlook help
guide to make sure that the bug is not Microsoft related.
You should also check the Mailshell Anti-Spam FAQ
for the latest work-arounds and bug reports. Please file
all new bugs by contacting the Mailshell
Support Desk with a detailed description of the problem.
Your inquiry should be answered within two business days.
How do I retrieve a lost
Mailshell Anti-Spam Outlook registration key?
You can retrieve your Mailshell Anti-Spam Outlook
registration key by accessing our Retrieve
Key page, and entering your email address and password
that you used when you bought Mailshell Anti-Spam Outlook. If you
are having trouble accessing your registration key information,
contact the Mailshell Support
Desk. Your question should be answered within two business
days.
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