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What should I do if some spam is still making
it through the filter?
Block them using the Block Message button
 .
The software will learn from your actions and will automatically
increase the filter strength for similar emails.
You can also:
a) manually customize your filter strength. Start by clicking
on the Mailshell Anti-Spam icon 
on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell
Anti-Spam popup, double-click General Options; then click
on the check box next to "Enable custom spam filter strength".
b) only accept email from approved senders. Start by clicking
on the Mailshell Anti-Spam icon
on the Mailshell Anti-Spam Outlook tool bar. On the Mailshell
Anti-Spam popup, double-click on Approve Options and click
on Senders; then click on the check box in the lower left
hand corner of the popup. This "Exclusive" setting only
allows emails from your approved senders and address book.
All other email is treated as spam.
c) enable Spam Network Checks, enable Public Blacklists,
and/or increase the aggressiveness of the filter strength.
What should I do if some
legitimate emails are being filtered as spam?
Approve them using the Approve Message button
 .
The software will learn from your actions and will automatically
decrease the filter strength for similar emails.
You can also:
a) manually customize your filter strength. Start by clicking
on the Mailshell Anti-Spam icon
on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell
Anti-Spam popup, double-click General Options; then click
on the check box next to "Enable custom spam filter strength".
b) If you enabled only accept email from approved senders,
turn it off. Start by clicking on the Mailshell Anti-Spam
icon
on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell
Anti-Spam popup, double-click on Approve Options and click
on Senders; then uncheck the check box in the lower left
hand corner of the popup. This "Exclusive" setting only
allows emails from your approved senders and address book.
All other email is treated as spam.
c) enable Spam Network Checks, disable Public Blacklists,
and/or decrease the aggressiveness of the filter strength.
How do I use disposable email
addresses?
To catch even more spam, you can use disposable
email addresses. Use different email addresses for different
contacts and online services, then easily block only addresses
that receive spam without affecting the rest of your email.
To use disposable email addresses, sign
up.
I am behind a firewall and
can't use the Mailshell Network. What can I do?
In order for Outlook to communicate with
Mailshell servers, your firewall port #80 (HTTP) must be
open and Ping requests must be accepted. Note: Mailshell
Anti-Spam Outlook releases up to version 2.6 use port #443
(HTTPS) by default.
Contact your network administrator to resolve this problem.
If you are running firewall software on your computer such
as ZoneAlarm or Black Ice Defender, make sure that the Outlook
application is allowed access to the Internet.
Mailshell Anti-Spam Outlook supports the option to disable
the Ping checks but Mailshell Anti-Spam Outlook may freeze
for around 30 seconds if Outlook is unable to communicate
with the Mailshell servers at any time.
What happens if I cannot
connect to the Mailshell servers?
You will not be able to access the Mailshell
Network to compare your email to our known database of spam.
However, you will still be able to filter your email based
on spam rules that come with your Mailshell Anti-Spam Outlook
installation.
When viewing my IMAP Inbox , Outlook 2000
(Windows 2000 and Windows NT) crashes when I click on ">>" in a compacted
Mailshell Anti-Spam toolbar. What can I do?
You can download and install the latest Office 2000 Service
Pack 3 (SP3) here.
What do I do if I can't get
Outlook to work?
You can find information on Microsoft Outlook
here.
What do I do if Exchange
is slow or does not work?
You can find information on Microsoft Exchange
5.5 here
and Exchange 2000 here.
Here are three articles from Microsoft related to email
slowdown:
What are the known bugs with
Mailshell Anti-Spam Outlook?
Check the Mailshell
Anti-Spam FAQ for the latest news.
How do I report a bug?
Before reporting a Mailshell Anti-Spam Outlook
bug, please check the Microsoft Outlook help
guide to make sure that the bug is not Microsoft
related. You should also check the Mailshell
Anti-Spam FAQ for the latest work-arounds and
bug reports. Please file all new bugs by contacting the
Mailshell
Support Desk with a detailed description of the
problem. Your inquiry should be answered within two business
days.
How do I retrieve a lost
Mailshell Anti-Spam Outlook registration key?
You can retrieve your Mailshell Anti-Spam
Outlook registration key by accessing our Retrieve
Key page, and entering your email address and
password that you used when you bought Mailshell Anti-Spam
Outlook. If you are having trouble accessing your registration
key information, contact the Mailshell
Support Desk. Your question should be answered
within two business days.
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