Help 

Mailshell Anti-Spam Desktop Outlook Edition
Help Guide
1. Getting Started
2. Using Mailshell Anti-Spam Outlook
  - Outlook Interface
  - Mailshell Network
  - General Options
  - Approve Options
  - Block Options
  - Ignore Lists
  - Advanced Options
  - Updates
  - Troubleshooting
  - Other
Using Mailshell Anti-Spam Outlook
General Options

How do I disable Mailshell Anti-Spam Outlook?

To disable Mailshell Anti-Spam Outlook's processing of your new mail, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Uncheck "Enable SpamCatcher", then click the OK button.



How do I disable the Spam Network Check?

To disable network checks, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, uncheck "Enable Spam Network Check", then click the OK button.



How do I disable LiveReport?

To LiveReport, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, uncheck "Enable LiveReport", then click the OK button.



How do I customize the strength of Mailshell Anti-Spam Outlook's filtering?

By default, Mailshell Anti-Spam Outlook automatically adjusts its filtering based on the messages you receive. If you wish to customize the filtering strength, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Check "Enable custom spam filter strength", then drag the slider between Aggressive and Lenient to set a filtering strength. Please note that choosing very aggressive filtering may result in some messages being incorrectly caught as spam. If that occurs, you may reduce the filtering strength or add to the Approved Senders list. Click the OK button when done.



How do I disable automatic updates to the Mailshell Anti-Spam Outlook rules?

By default, Mailshell Anti-Spam Outlook automatically downloads updates to spam filters used to analyze your new mail. To disable automatic updates, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Uncheck "Enable automatic rule updates", then click the OK button.



How do I enable notification of new upgrades?

To be reminded when new versions of Mailshell Anti-Spam Outlook containing additional features and bug fixes are available, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, check "Enable notification of new upgrades" and click the OK button.



How do I mark caught spam as read?

To mark caught spam as read, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Check "Enable Mark caught spam as read", then click the OK button. Messages which are automatically blocked or caught by Mailshell Anti-Spam Outlook in your designated spam folder will be marked as read.



How do I disable the confirmation dialog for blocking and approving senders?

To disable confirmations when blocking and approving senders, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Uncheck "Enable block/approve confirmations", then click the OK button.



How do I turn off the notification of errors connecting to the Mailshell Network?

Mailshell Anti-Spam Outlook connects to the Mailshell Network to check for rule updates and to catch spam messages. To disable the warning which appears when Mailshell Anti-Spam Outlook is unable to make a connection, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Uncheck "Enable notification of connect error", then click the OK button.



How do I bounce a message to a sender that I block?

You can have Mailshell automatically send a bounce message to senders you manually block. This lets the senders know their messages have been rejected as spam. This may cause some senders to stop sending you emails in the future and this may notify legitimate senders that you may have accidentally blocked them. To enable this option, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Check "Enable bouncing of message that I block", then click the OK button.



How do I set a proxy server?

If you access the web through an HTTP proxy server, you will need to set the server and port so that Mailshell Anti-Spam can connect to the Mailshell Network. Additionally, if your proxy requires a username and password, you will need to enter the information in the fields provided. To specify your preference, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Check "Enable proxy server support", enter your proxy server and its port number, along with its username and password if applicable, and then click the OK button.



How do I enable Inbox scan on startup?

Mailshell Anti-Spam can scan your Inbox for new unread messages when Outlook starts up.

To enable Inbox scan on startup, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Check "Enable Inbox Scan on Startup" and then click the OK button.



How do I enable Scan of Folders?

Mailshell Anti-Spam can scan additional folders (other than the Inbox) for new mail. You may add a folder to scan by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, click on "Enable Scan of Folders"; then select the Add button. On the popup menu, select a folder you would like to scan or click New to create a new folder, then click the OK button.

To disable Scan of Folders, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, uncheck "Enable Scan of Folders " and then click the OK button.



How do I disable the Unsure Folder?

Mailshell Anti-Spam can store messages which have a score greater than or equal to the unsure threshold, and less than the spam threshold in the Unsure Folder. You can then approve or block such messages to train the Anti-Spam system. You may disable the option by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, unclick on "Enable Scan of Folders", then click the OK button.

To enable the Unsure Folder, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, click on "Enable Scan of Folders"; then select the Choose button. On the popup menu, select a folder you would like the messages to go to or click New to create a new folder, then click the OK button.



How do I disable the Phish Folder?

Mailshell Anti-Spam can store messages which appear to be fraud (also known as phishing) in the Phish Folder for review. You may disable the option by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, unclick on "Enable Phish Folder", then click the OK button.

To enable the Phish Folder, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, click on "Enable Phish Folder"; then select the Choose button. On the popup menu, select a folder you would like the messages to go to or click New to create a new folder, then click the OK button.



What are Preferred Languages?

Mailshell Anti-Spam allows you set languages you prefer in your e-mail messages. You may select languages to give preference to by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, under the General Options section, click on "Preferred Languages", check the languages you want to accept in your emails, then click the OK button.



How do I disable the ping checks?

Mailshell Anti-Spam Outlook sends ping requests to detect whether or not your computer is able to connect to the Mailshell Network. If you are behind a firewall which blocks ping requests, you can disable this setting. To disable ping checks, click on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options. Uncheck "Enable ping checks", then click the OK button.

Note: This setting applies to Mailshell Anti-Spam Outlook releases up to version 2.1h only. Versions 2.2 and later do not send ping requests. We recommend that you upgrade to a newer version.