Mailshell - Help

	Why Sign Up?	Help

Help Guide
1.	Frequently Asked Questions
2.	How do I…?
3.	Premium Service
4.	Getting Started
5.	Spam Filtering
6.	Check Mail
7.	Compose
8.	Options
9.	Troubleshooting
	- Joining Mailshell
	- Signing In
	- Spam Filtering
	- Checking Mail
	- Composing Messages
	- Other
10.	Contact Us
11.	What's New?
12.	System Status

Troubleshooting

Other

I tried using the "Check All" checkboxes, but nothing happens. What's going on?

The "Check All" checkboxes use JavaScript; if you do not have JavaScript enabled in your browser, the link will not function properly. Different browsers use JavaScript in different ways, but here's how to check your settings in three of the most common browsers:

In Internet Explorer 5 or 6, go to Tools > Internet Options, click the "Security" tab, and click the "Custom Level" button. Scroll down and make sure "Active Scripting" is enabled.

In Netscape 6, go to Edit > Preferences and double-click on "Advanced." Make sure that "Enable JavaScript for Navigator" is selected.

In AOL 6.0, go to Settings > Preferences, click "Internet Properties," click the "Security" tab, and click the "Custom Level" button. Scroll down and make sure "Active Scripting" is enabled.

I've run out of storage space. How do I get more?

If you have the free trial service and would like more than 10 MB of storage space, you can easily upgrade to the Premium Service to get 50 MB. Users cannot have more than 50 MB of storage space.

What should I do if the site appears to be down?

Mailshell may periodically take the site down when necessary to add new features or capacity. This should happen infrequently and the length of down time should be minimal. Mailshell has redundant systems in place to ensure that no email is lost during routine site maintenance or in the event of a server failure; if a server crashes, email delivery may be slowed, but no messages should be lost.

If you cannot reach our site at all for an extended period of time, please notify us by email at help@mailshell.com and try the site again later.

If the system is down, will I still get my email?

Mailshell has redundant systems in place to ensure that no email is lost in the event of a server failure or routine site maintenance; if a server crashes, email delivery may be slowed, but no messages should be lost.

Can I make suggestions to improve Mailshell?

We're always looking to improve our service! Feel free to send comments or suggestions whenever you like.

What if I have a question that isn't answered here?

First, check the rest of the help guide. If you cannot find the answer to your question there, contact the Mailshell Support Desk. Your question should be answered within two business days.