What are Approved Senders?

Approved Senders are senders that will never be filtered as junk. Think of them as your VIPs: friends, family, newsletters you subscribe to, and other senders you expect email from. By specifying these senders as approved, you ensure that their messages are always delivered properly.

Approved Senders can be either email addresses (e.g., joe@yahoo.com) or domains (e.g., yahoo.com). The From: addresses of all new email is compared against your Approved Senders list.

Why would I want to maintain an Approved Senders list?

Depending on the kind of emails that you receive, some non-spam messages may occasionally be identified as spam even though they are not. By listing Approved Senders - friends, family, colleagues, newsletters you subscribe to, and anyone else who emails you regularly - you ensure that their messages are always delivered properly.

Add an Approved Sender

There are several ways to add Approved Senders:

• Right-click on the Mailshell Anti-Spam icon in the system tray, then select "Add to Approved Sender" from the menu. Enter the sender into the field provided, then click the OK button. You can specify either an email address (e.g., Joe@yahoo.com) or a domain (e.g., yahoo.com). If you specify a domain, any address sending from that domain will be approved.



• Double-click on the Mailshell Anti-Spam icon in the system tray. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the Add button. Enter the sender into the field provided, then click the OK button. You can specify either an email address (e.g., Joe@yahoo.com) or a domain (e.g., yahoo.com). If you specify a domain, any address sending from that domain will be approved.



• You may also approve senders by going to Start > Programs > Mailshell Anti-Spam Universal > Admin Console. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the Add button. Enter the sender into the field provided, then click the OK button. You can specify either an email address (e.g., Joe@yahoo.com) or a domain (e.g., yahoo.com). If you specify a domain, any address sending from that domain will be approved.

Additionally, Outlook Express users may add Approved Senders by doing one of the following:

• To add one or more senders from within your Outlook Express folder: Select all the messages from the senders that you want to add. Click on the Approve Messages button on your Outlook Express toolbar. The messages you selected will go to your Inbox and the senders will be automatically added to your Approved Senders list.



• Click on the Mailshell Anti-Spam icon on the Outlook Express toolbar. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the Add button. Enter the sender into the field provided, then click the OK button. You can specify either an email address (e.g., Joe@yahoo.com) or a domain (e.g., yahoo.com). If you specify a domain, any address sending from that domain will be approved.

Edit an Approved Sender

There are a couple of ways to edit an Approved Sender:

• Double-click on the Mailshell Anti-Spam icon in the system tray. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the address or domain you want to edit and click the Edit button. Edit the sender in the field provided, then click the OK button.



• You may also approve senders by going to Start > Programs > Mailshell Anti-Spam Universal > Admin Console. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the address or domain you want to edit and click the Edit button. Edit the sender in the field provided, then click the OK button.

Additionally, Outlook Express users may edit an Approved Sender by doing the following:

• Click on the Mailshell Anti-Spam icon on the Outlook Express toolbar. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the address or domain you want to edit and click the Edit button. Edit the sender in the field provided, then click the OK button.

Delete an Approved Sender

There are a couple of ways to delete an Approved Sender:

• Double-click on the Mailshell Anti-Spam icon in the system tray. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the address or domain you no longer want to approve and click the Delete button. Mail from this address or domain will no longer automatically be approved.



• You may also approve senders by going to Start > Programs > Mailshell Anti-Spam Universal > Admin Console. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the address or domain you no longer want to approve and click the Delete button. Mail from this address or domain will no longer automatically be approved.

Additionally, Outlook Express users may delete an Approved Sender by doing the following:

• Click on the Mailshell Anti-Spam icon on the Outlook Express toolbar. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then select the address or domain you no longer want to approve and click the Delete button. Mail from this address or domain will no longer automatically be approved.

Import Approved Sender's List

You can import multiple approved senders by importing a text file, which contains a list of approved senders, one email address or domain per line.

There are a couple of ways to import an Approved Sender's list:

• Double-click on the Mailshell Anti-Spam icon in the system tray. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then click the Import button. Select the file you want to import in the pop-up window, and then click the Open button.



• You may also approve senders by going to Start > Programs > Mailshell Anti-Spam Universal > Admin Console. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then click the Import button. Select the file you want to import in the pop-up window, and then click the Open button.

Additionally, Outlook Express users may import an Approved Sender's list by doing the following:

• Click on the Mailshell Anti-Spam icon on the Outlook Express toolbar. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then click the Import button. Select the file you want to import in the pop-up window, and then click the Open button.

Export Approved Sender's List

There are a couple of ways to export an Approved Sender's list:

• Double-click on the Mailshell Anti-Spam icon in the system tray. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then click the Export button. Enter a name for the file you want to export in the pop-up window, then click the Save button.



• You may also approve senders by going to Start > Programs > Mailshell Anti-Spam Universal > Admin Console. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then click the Export button. Enter a name for the file you want to export in the pop-up window, then click the Save button.

Additionally, Outlook Express users may export an Approved Sender's list by doing the following:

• Click on the Mailshell Anti-Spam icon on the Outlook Express toolbar. On the Mailshell Anti-Spam popup, click on Senders under the Approve Options section; then click the Export button. Enter a name for the file you want to export in the pop-up window, then click the Save button.

I.P. Addresses

Each message you receive through the Internet travels through one or more machines along the way before it arrives in your Inbox. These machines have different Internet Protocol addresses. To ensure that messages coming from a particular Internet address do not get filtered as spam, you can specify its IP address. You can enter an individual IP address such as 10.2.3.4 or a range of IP addresses such as 10.2.3.4-10.2.3.255.

We recommend that you consult your network administrator before making changes to this option.

Specifying I.P. Addresses

You can use any of the following notations to specify I.P. Addresses:

• a single I.P. address, e.g. 127.0.0.1



• the first and last addresses in the netblock, separated by a hyphen, e.g. 127.0.0.1-127.0.0.3
  
  
• using network prefix notation, e.g. 127.0.0.1/29

My Email Address

Most spam does not include your email address in the To: address. Most legitimate email does include your email address in the To: or CC: address. Also, most email newsletters use unique To: addresses in their emails. You can give preference to messages that are explicitly addressed to you. This feature may help distinguish messages you wish to keep versus spam you wish to reject, thereby increasing the accuracy of Mailshell Anti-Spam.

To specify your preference, click on the Mailshell Anti-Spam icon on the Outlook Express toolbar. On the Mailshell Anti-Spam popup under the Approve Options section, click My Email Addresses. Next, click the Add button and add all of the email addresses where you receive mail.

Note: If you subscribe to email lists, be sure to add the addresses to which the messages are sent.